A Positive Business is a Productive Business
A) Throw a fit. Be negative. Make claims on how they don’t deserve it. Bash them in hoping others will turn on them. Make yourself feel better short term by expending this negative energy that will eventually sink like a ton of bricks on your shoulders.
B) Do nothing.
C) DO something about it! Change it! Use it to motivate you! Figure out what the other guy is doing that you are not. Why aren’t you?! Don’t steal ideas! No, I don’t condone that. However, I do encourage changing your business practices and how your customers perceive you. You don’t always have to undercut the other guy and get your prices lower to make the sale. Sometimes you just have to improve yourself to make you worth your asking price. Notice I said you, not just your products, YOU are an integral part of your business and your customer knows this.
How does one do this? Simple and not simple. You have to start somewhere so I suggest starting with looking at yourself. Critique yourself. Ask others. Find REAL constructive criticism and take it well. Take it happily. Reach out to your previous clients and ask for input. Don’t be spammy. Offer something in return for their valuable time. Free shipping! 10% off for filling out a survey. Did someone tell you that you have poor customer service? GOOD! Now what can you do to make it right? What can you change to prevent that from ever happening again.
1 comment:
Truth. I found that just starting the day by saying, very simply, to myself "today is a great day" has been a huge difference maker! Likewise just countering every negative/unhelpful thought with it's opposite (I'm tired with I'm full of energy) really does turn things right around.
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